Frequently Asked Questions
Al Safeer Tourism — Your Gateway to Unforgettable Journeys
General
Al Safeer Tourism is a travel and tourism company offering expert-curated tour packages, city tours, hot deals, medical tourism support, and visa services to destinations worldwide — including Dubai, Abu Dhabi, Russia, and dozens of international getaways.
We have offices in two locations:
UAE: Ramez Mall Office 42, Ind. 5, P.O. Box, Sharjah, UAE
Russia: Business Center “Minskaya Plaza,” Moscow
UAE: Ramez Mall Office 42, Ind. 5, P.O. Box, Sharjah, UAE
Russia: Business Center “Minskaya Plaza,” Moscow
You can reach us by:
Phone (UAE): +971 6 520 0354 / +971 55 105 0215
Phone (Russia): +7 916 255 9157
Email: info@safeertour.com or safeertourdxb@gmail.com
Or simply visit our Contact Us page and fill out the inquiry form.
Phone (UAE): +971 6 520 0354 / +971 55 105 0215
Phone (Russia): +7 916 255 9157
Email: info@safeertour.com or safeertourdxb@gmail.com
Or simply visit our Contact Us page and fill out the inquiry form.
Our team is available during standard UAE business hours, Saturday to Thursday. For urgent inquiries outside these hours, please email us or reach out via WhatsApp/phone, and we’ll respond as soon as possible.
Booking & Packages
Yes. While we offer curated packages, our team can tailor itineraries — including duration, hotel category, activities, and destinations — to match your preferences and budget.
Yes, we accommodate group tours, family packages, and corporate travel arrangements. Contact us directly for a custom quote.
This varies by package but generally includes accommodation, select transfers, guided tours or activity tickets, and in some cases meals. Full inclusions are listed on each individual package page — please review these carefully or ask our team before booking.
Yes, check our Hot Deal page regularly, as we frequently update seasonal offers and limited-time discounts.
Payments
We accept major payment methods including bank transfer and card payment. Please confirm accepted options with our team at the time of booking, as this may vary by destination or package.
Most bookings require an advance payment or deposit to secure your reservation, with the balance due before departure. Specific terms will be shared during the booking process.
Package prices are generally displayed in AED. Please confirm with our team whether taxes, service fees, or optional add-ons are included before finalizing payment.
Cancellations & Changes
Cancellation terms vary depending on the package, supplier, and how close to the travel date the cancellation is made. Please contact our team as soon as possible if you need to cancel, and refer to our Terms & Conditions page for full details.
In many cases, yes — subject to availability and supplier policies. Reach out to our team as early as possible to request changes to dates, travelers, or itinerary details.
Our support team will do everything possible to assist with rebooking or alternative arrangements. Specific outcomes depend on airline, hotel, or supplier policies.
Visa Services
Yes, we provide dedicated Visa Services to help you obtain the correct visa for your destination, whether for tourism, business, or medical travel.
We assist with visas for a wide range of destinations. Contact our visa team with your specific destination and nationality for accurate requirements and processing times.
Processing times vary by destination, visa type, and season. Our team will provide an estimated timeline once your application details are reviewed.
Requirements differ by country, but typically include a valid passport, passport-size photos, proof of travel/accommodation, and sometimes bank statements. Our visa team will send you a complete checklist based on your destination.
Medical Tourism
We assist travelers seeking medical treatment abroad, coordinating logistics such as travel arrangements, accommodation, and support throughout the process. Visit our Medical page for more details.
Yes, our medical tourism support includes helping arrange travel, stay, and transfers so patients and companions can focus on treatment and recovery.
We work to support and guide patients through the logistics of medical travel. For specific hospital/clinic coordination, please contact our team directly to discuss your case.
Destinations & Activities
We offer tours to 500+ destinations worldwide, including Dubai, Abu Dhabi, Russia (Moscow, Murmansk/Arctic tours), Georgia, Armenia, Azerbaijan, Kazakhstan, Kyrgyzstan, Turkey, Thailand, Malaysia, Sri Lanka, the Maldives, Morocco, Zanzibar, Tanzania, Kenya, Uganda, and many more.
Yes, we offer UAE experiences including desert safaris, Burj Khalifa tickets, Dubai Parks & Resorts, Global Village, Ferrari World, IMG Worlds of Adventure, yacht rentals, hot air balloon rides, and more.
Yes, many of our activities and experiences (yacht, helicopter, hot air balloon, theme park tickets, etc.) can be booked individually.
Trust & Support
Yes, Al Safeer Tourism operates as a registered travel and tourism business with offices in the UAE and Russia.
Our team provides ongoing support before, during, and after your trip — from booking confirmations to on-the-ground assistance for any issues that arise.
We’d love to hear from you! You can share your experience via email, our social media pages, or directly through our Contact Us page.
Didn’t find the answer you were looking for?
Get in touch with our team — we’re happy to help.